1. General
Inverness Campervans take pride in providing excellent service and quality campervans at competitive rates. We can only continue to offer this if our hire vehicles are taken care of. We therefore expect the following from all of our customers to ensure a hassle free experience for everyone. We will keep this as brief and relevant as possible. We are a family run business, not a multi million pound concern, so we offer a quality personal service. To ensure that our vehicles remain in good order, we expect you to respect them and take good care of them. Once you have decided on your ideal campervan, and duration of hire, please submit your campervan choice and dates on the availability page. you will be contacted, normally on the same day (depending on time demands etc) to confirm availability of the dates and vehicle. You can also e-mail enquiries@inverness-campervans.co.uk Alternatively, please phone the number noted on the contact page.
2. Booking and Deposit
Pay your deposit, which is £200. You can pay this via the link on the booking system or by card over the phone. The booking system is set up to debit your card with the remainder of your hire fee four weeks prior to your hire start date. The booking system will send you a prompt for this payment. We take a £500 security deposit. This is to ensure hirers take more care of our vehicles. You will be refunded this via the booking system seven days after the end day of your hire. The booking system does this automatically, though we can extend this if there is a need to arrange for quotes etc. Any new damage needs to be repaired which has a cost attached. This cost will be deducted from the security deposit. This does not cover eligible Insurance Claims. The day before your hire date, your card will be charged the £500 security deposit. This is a pre-authorised payment and does not actually get debited from your account unless there is damage to pay for. This acts as our security in the event of damage sustained on hire. Remember, this is only £500, our vehicles are worth many times this sum.
3. Licence and Documentation
Insurance cover is only available for 25 to 76 year olds. Outwith these parameters, unfortunately we cannot hire to you – no matter how much driving experience you have. We apologise if this includes you. Prior to your hire collection, please provide all the necessary documentation for your insurance cover (your licence photocard, passport & a utility bill to confirm your address). We also require a DVLA Driver check completed (this replaces the paper licence). You can access this information by going to the DVLA website and providing the details required. The address for this is… https://www.viewdrivingrecord.gov.uk Your campervan will be clean and full of fuel when you receive it, so please return it with a full tank of diesel, otherwise your credit or debit card will be deducted the relevant amount plus an admin fee to cover the time to refuel and generate an invoice. A full fuel tank means fill it (in Nairn) till the pump clicks, then drive it to base. It is not acceptable to refuel the vehicle in any other place than in Nairn. All vehicles are equipped with a full size spare wheel and jack, though you are not expected to change wheels if you are not comfortable to do so. We periodically check our vehicles for road worthiness, and thus provide a check list which will detail the checks made, and when they were made. You will be shown the sheet and be asked to confirm you have seen it and are satisfied with it.
4. Charges
Under fuelled vehicle – Charged at actual cost of refuelling plus £25 administration fee – receipt for fuel will be available on request. Excess Mileage – your hire includes a 100 miles per day allowance. This is to ensure responsible use of the vehicle and roads. If you exceed the allowance, the charge is 60 pence per mile. For example, if you have a seven day hire, your allowance is 700 miles. We won’t be checking if you do over 100 miles on any given day, just as long as the overall limit is not exceeded. Damage – Charged at actual cost of repair plus an appropriate labour charge to arrange the repair – receipt for repair will be available on request. If this involves an insurance claim, a labour charge to administrate and arrange the claim. Typically, this will involve you describing the incident while we make the claim. Taking the vehicle for inspection to repair body shops, Taking the vehicle back to base. Booking it in then taking it back for repair, and having it off the road for the duration of the repair. This all takes time and needs to be covered, but we will be as fair as we can. Excess waiver comes as standard with all of our hire insurance. However, this does not afford you ‘Carte Blanche’ to abuse the vehicles. For the avoidance of doubt, and for mutual protection, we do not include minor damage sustained as a result of mis-use and minor dents and scrapes. For example, if you reverse into a wall, damaging the paint on the rear bumper, it will most likely need a re-sprayed bumper, and we should be able to do this for a very reasonable cost. When the cost is likely to include replacement panels or major bodywork repairs, then an insurance claim will need to be made. In the event that you suffer a collision, please get as much information as possible from the other party, including their insurers details, their phone numbers and address details. You may need a police incident number if it is a more serious incident. No charge will be made if the campervan is returned in an acceptable standard. However, if there is damage to pay for, we will need to cover costs and will let you know what the charge will be as soon as possible. Please remember that we do have to cover our costs, but do not wish to profit from unfortunate incidents. If, for example, a scratch can be polished out in minutes, then we will endeavour to make that effort for no cost, but this would need to be a very light scratch. If some damage requires paintwork, we will need this covered. a general rule of thumb for scratches is… if you can catch your finger nail against a scratch, it will not polish out. If you incur any driving or parking offences for the duration of your hire, you will be liable for the associated fines or endorsements. We expect to have to clean the campervan on its return, but we do not expect to need to clean up neglectful mess etc. Please do not attempt to wash the exterior to check damage, as we have a very specific way to clean our vehicles, and we do not wish the paintwork to be further damaged. As part of the handover process, you will be required to sign a condition report, this process details any imperfections, and you will therefore not be required to pay for anything which is not listed. Equipment deficit – Charged at cost for replacement of each itemPortable toilet – Cleaning fee for toilet returned in a poor state of cleanliness £25
5. Final Word
Enjoy your campervan and all of its features and extras, but please take care of everything, and treat it as you would your own belongings. Please be honest if you damage the van, we understand accidents happen, so please make it easier on everyone and don’t try to wriggle out of your responsibility. If you experience any problems with your campervan, consult the Hire information and help pack, and follow the guidance relevant to your situation. By hiring one of our campervans, you are effectively accepting these terms and conditions.